ATMOSPHERE IS A SOCIAL CONTRACT: WHY ORGANISERS, FANS, AND CITIES MUST CO-CREATE IT TOGETHER

Atmosphere isn’t staged—it’s co-created by fans, communities, and organisers working together to spark genuine emotional energy.

Dr Tim Hill (University of Bath, UK).

EXECUTIVE SUMMARY

·       Electric atmospheres can’t be engineered—they emerge from rituals, participation, and shared emotion.

·       Organisers often mistake spectacle for atmosphere, risking flat, forgettable experiences.

·       Fans are not passive consumers—they are co-creators of atmosphere before, during, and after events.

·       Authentic atmosphere builds across entire cities, not just inside venues.

·       Practical, inclusive design aligned with local culture and fan traditions creates lasting, memorable energy.

INTRODUCTION

What makes the hairs on the back of your neck stand up when you walk into a stadium or festival? It’s rarely just the music, the sport, or the spectacle. It’s something more elusive—the roar of the crowd, the smell of street food drifting through packed streets, strangers singing together as though they’ve known each other for years. That electric feeling—what researchers call atmosphere—is the most powerful and yet least understood ingredient in live events.

You know it when you feel it. Think of Liverpool’s Anfield stadium as You’ll Never Walk Alone echoes across thousands of voices, or the silence before a penalty kick that breaks into euphoria or despair. But atmosphere isn’t something you can buy, pump in through speakers, or manufacture with fireworks.

As cities and organisers learned during the eerie, empty Tokyo 2021 Olympics—when stadiums were full of lights but devoid of life—without genuine atmosphere, the world’s biggest events fall flat.

Atmosphere is a co-creation between organisers and fans, built long before the opening act or the first whistle, sustained long after the final song or game. And getting it right is not about bigger shows or louder sound systems—it’s about understanding how emotion, ritual, and community collide to create unforgettable experiences.

Atmosphere isn’t something you can buy or manufacture—it’s co-created through emotion, ritual, and community.

THE PROBLEM AND/OR OPPORTUNITY

The problem is simple but stubborn: too many event organisers believe atmosphere can be designed like a stage set—engineered through lighting, pyrotechnics, and pre-recorded soundtracks. But forced atmosphere often feels hollow, even counterproductive. Meanwhile, the real source of electric energy—the fans themselves—are treated as spectators, not co-creators.

This presents a missed opportunity. Our research shows that atmosphere is born in the rituals, emotions, and behaviours of fans—before, during, and after the event.

When organisers work with, not against, these organic processes, they unlock the kind of crowd energy that transforms an event from ordinary to unforgettable.

Yet many still get this wrong, risking flat experiences, disengaged audiences, and reputational damage for both the event and its host city.

In a world still recovering from the social isolation of the COVID-19 pandemic, the need for shared emotional experiences has never been greater. Events and festivals are uniquely placed to reconnect people, foster belonging, and revitalise public spaces. But simply bringing crowds together is no guarantee of success.

WHY DOES THIS MATTER NOW?

Cities like Paris, who delivered the 2024 Olympics, know the stakes are high. Atmosphere is no longer just a nice-to-have—it shapes how visitors, residents, and global audiences perceive an event, a place, and even a nation’s identity. Get it right, and the atmosphere becomes a symbol of civic pride and global appeal. Get it wrong, and even the grandest spectacle can feel soulless, leaving organisers to wonder why the buzz never materialised.

HOW DOES THIS ADD TO WHAT WE ALREADY KNOW?

Conventional wisdom suggests atmosphere at events emerges spontaneously or can be manufactured through high-budget production—more lights, louder music, bigger shows. But our research, along with real-world examples, challenges this notion. Atmosphere is neither automatic nor entirely controllable. It is a fragile, co-created process rooted in the shared behaviours, rituals, and emotions of fans.

This perspective reframes atmosphere as something cultivated over time, not delivered on demand. It shows that the most electric environments—whether in football stadiums, fan zones, or festival fields—depend on organisers stepping back, giving fans space to participate, and working with communities to embed meaningful rituals. In doing so, atmosphere becomes less about spectacle and more about belonging, memory, and connection.

WHAT IDEAS DRIVE THIS ARTICLE?

This article draws on recent ethnographic research at Liverpool Football Club’s Anfield stadium and wider studies of event atmospheres (Hill, Canniford, and Eckhardt 2022). It combines academic insights with real-world examples from mega-events, festivals, and sports to unpack how atmosphere forms before, during, and after events.

We apply concepts from sociology and consumer research—particularly interaction ritual chains (Collins 2004) and the idea of co-created experience (Arnould and Price 1993; McAlexander, Schouten, and Koenig 2002) —to explain why atmosphere depends on the behaviours, symbols, and emotional alignment of fans (Danatiz et al. 2025). This approach moves beyond abstract theory to offer practical guidance for organisers who want to cultivate, not manufacture, crowd energy.

Key Arguments

  • Too often, organisers think atmosphere is switched on when the lights go down or the teams walk out. In reality, the energy that electrifies stadiums, fan zones, and festival grounds is cultivated hours—sometimes days—before the event even starts.

    Our research at Liverpool’s Anfield shows how atmosphere builds in stages. Hours before kick-off, nearby streets, pubs, and public transport become rehearsal spaces for shared rituals—fans singing, chatting, displaying colours, and sharing stories. These moments prime individuals emotionally, fostering a sense of unity that spills naturally into the venue.

    The same applies to festivals and mega-events. Look at the Glastonbury Festival: the journey to the site, the campsite culture, the anticipation in queues—these seemingly peripheral experiences shape how people connect, behave, and engage once inside. If those early moments fall flat, the main event rarely recovers.

    The takeaway? Atmosphere isn’t confined to formal programming. Organisers who engage with transport providers, local businesses, and public spaces to create safe, inclusive, and vibrant warm-up zones tap into a vital source of emotional energy. Ignore the build-up, and you risk walking into a venue full of people but empty of atmosphere.

  • At the heart of any electric atmosphere lies ritual—the repeated, symbolic acts that synchronise emotions and bring strangers together. These rituals can be spontaneous or formal, simple or elaborate, but their power to unify a crowd is undeniable.

    Consider the iconic anthem You’ll Never Walk Alone at Anfield. It is not simply a song—it is a ritual that aligns thousands of fans emotionally, transforming them from isolated individuals into a connected, energised mass. The same is true for the New Zealand All Blacks’ haka or the collective chanting at music festivals. These moments of synchronised behaviour generate what sociologists call "emotional energy"—a contagious feeling of belonging and excitement.

    Crucially, rituals are not always planned by organisers. Many emerge organically from fan culture over time. Attempts to impose artificial rituals—think forced sing-alongs or staged mid-match performances—often feel hollow, even embarrassing, as seen in numerous Premier League stadiums trying (and failing) to inject atmosphere with generic pop songs like Sweet Caroline.

    The lesson for organisers is clear: successful atmosphere depends on recognising, nurturing, and sometimes co-creating rituals with the community—not engineering them from the top down. Fans must feel ownership of these moments for them to resonate authentically.

  • One of the most common mistakes in event design is assuming that atmosphere can be fast-tracked. You can’t. The electric energy associated with legendary venues or iconic festivals isn’t built overnight—it is the product of history, culture, and repeated, shared experiences.

    Look at the contrasts. In established football grounds like Anfield or Old Trafford, atmosphere feels organic, rooted in decades of rituals, stories, and community participation. The smell of food in the streets, the songs passed down generations, the visual symbols—all create a sensory environment that feels real.

    By contrast, new stadiums or emerging mega-events often struggle with atmosphere precisely because they lack this embedded culture. Saudi Arabia’s efforts to position itself as a global football hub illustrate this challenge. Despite world-class infrastructure, carefully curated symbols, and choreographed crowd displays, many observers describe the atmosphere as flat or inauthentic. Why? Because atmosphere cannot be bought—it must be lived, developed, and allowed to evolve over time.

    This is not a critique of new events but a reminder of patience. Atmosphere grows when organisers invest in community, ritual, and fan ownership—when they stop forcing spectacle and start fostering belonging.

  • Too often, organisers treat attendees as passive consumers, there to watch, spend, and leave. But the research is unequivocal: the most memorable atmospheres arise when fans actively shape the experience themselves.

    In football, fan groups create chants, banners, and rituals that transform games into shared, emotional spectacles. In festivals, attendees co-design atmosphere through costumes, campsite traditions, and spontaneous celebrations. Even in urban fan zones or public viewing areas, the energy stems not from elaborate staging but from people bringing their own traditions, behaviours, and creativity.

    Crucially, attempts to impose atmosphere without this participation often fall flat. Sky Sports' failed experiments with scripted mid-game entertainment or the Tokyo Olympics' sterile, crowd-less venues during COVID-19 are stark reminders that atmosphere cannot be delivered—it must be co-created.

    The solution is simple but strategic: organisers must step back, listen, and engage with core fan groups and local communities. Whether through consultation, providing space for rituals to emerge, or collaborating on pre-event activities, co-creation ensures atmosphere feels authentic, energising, and inclusive. Fans are not an audience to manage—they are the beating heart of the atmosphere you hope to create.

  • A common blind spot for organisers is assuming atmosphere starts and ends at the venue gates. In reality, the energy that defines an event is shaped across the entire destination—from transport hubs and public spaces to local bars, cafés, and streets.

    Cities that host major events but fail to engage their wider environment often produce fragmented, underwhelming experiences. Empty stadium surroundings, disconnected public transport, or sterile fan zones drain energy rather than build it.

    In contrast, Liverpool Football Club’s collaboration with local pubs and transport operators demonstrates how atmosphere becomes a seamless, city-wide journey. Fans’ experience starts hours before kick-off, with rituals in local spaces warming them up emotionally. By the time they reach the stadium, they are already connected, energised, and part of the shared narrative.

    The same principle applies to mega-events. If Paris wants to recapture the Olympic buzz in 2024, it must think beyond venues. Partnering with local businesses, designing welcoming public spaces, and integrating fan activities city-wide can turn isolated events into a connected, immersive experience that extends atmosphere beyond ticket holders to residents and visitors alike.

CONCLUSIONS

The return of major events, from the Paris 2024 Olympics to the next World Cup, offers an unparalleled opportunity to reconnect communities, revitalise public spaces, and remind us of the power of shared experiences. But there is a risk: if organisers cling to outdated notions that atmosphere can be bought, engineered, or imposed, events will fall flat—visitors disengage, cities miss out, and reputations suffer.

Creating atmosphere is not a technical exercise—it is a social one. Fans, residents, businesses, and organisers each play a role. Yet far too often, organisers overdesign the spectacle and underinvest in the very people who generate atmosphere: the crowd. The result? Staged excitement that feels inauthentic and forgettable.

We can do better. Genuine atmosphere builds over time, through ritual, participation, and community. It requires stepping back, listening to fans, and designing events that feel organic, inclusive, and deeply connected to place.

The challenge is urgent. After years of social isolation, audiences crave emotional energy, connection, and belonging. Events that get atmosphere right will stand out—those that don’t will be quickly forgotten. Organisers, cities, and businesses must act now to co-create the kind of atmospheres that leave a lasting legacy—not just for attendees, but for the communities that host them.

Creating atmosphere is not a technical exercise—it is a social one.

PRACTICAL ACTIONS

Designing authentic atmosphere is not about more fireworks, bigger screens, or louder speakers. It’s about cultivating the conditions where people—fans, residents, visitors—co-create an experience that feels electric, memorable, and connected to place. To achieve this, managers and policymakers must move beyond superficial production and focus on five targeted actions:

1. Collaborate with Fan Groups Early and Often
Fans hold the cultural knowledge that drives atmosphere. Organisers should establish regular forums with supporter groups, fan clubs, and community leaders to understand existing rituals, symbols, and expectations. Involving fans in decisions around songs, visual displays, or pre-event programming ensures authenticity and builds trust.

2. Extend the Experience Beyond the Venue
Atmosphere starts long before people walk through the gates. Partner with local cafés, pubs, public spaces, and transport operators to create welcoming, vibrant environments along travel routes and around venues. Consider how signage, sound, and street-level activities can prime attendees emotionally.

3. Prioritise Time for Organic Rituals to Emerge
Over-programming kills atmosphere. Build schedules that allow informal gatherings, fan-led chanting, and spontaneous celebrations. This may mean opening venues earlier, easing restrictions on pre-event congregations, or designing fan zones with space for unstructured interaction.

4. Engage Multi-Sensory Design Principles
Memorable atmospheres engage more than the eyes. Smells from food vendors, curated soundscapes, visual symbols, and tactile design elements all signal that people have entered an extraordinary space. Work with local businesses and artists to embed these sensory cues authentically.

5. Plan for Community Relations and Resident Buy-In
Atmosphere is fragile when residents feel excluded or disrespected. Policymakers should create consultation groups with local communities to anticipate tensions, address concerns, and build goodwill. Examples include controlled safe-standing areas, agreements with local businesses, and clear guidance for respectful fan behaviour in residential zones.

Align Atmosphere with Sustainable Tourism Goals
While enhancing atmosphere, organisers can also support local economies and sustainable tourism. Encouraging longer stays, promoting local businesses, and integrating cultural experiences alongside events deepens both atmosphere and economic impact. However, as research shows, care must be taken to avoid alienating core fans or turning authentic spaces into superficial tourist spectacles.


Atmosphere cannot be bought, staged, or forced. It emerges from shared emotion, ritual, and connection. Managers who step back, listen to communities, and design for participation—not just spectacle—will create events that people remember, cities are proud of, and visitors want to return to.

IMPLEMENTATION CHALLENGES


While co-creating authentic atmosphere offers enormous benefits, it is not without challenges. First, atmosphere takes time to build. New venues, emerging sports, or unfamiliar host cities may lack the history, rituals, or fan traditions that underpin electric environments. Patience and long-term investment are essential.

Second, managing competing expectations is complex. Hardcore fans, tourists, residents, and businesses all experience events differently. Efforts to engage one group—such as tourists—can sometimes alienate others, particularly loyal fans sensitive to over-commercialisation or superficial spectacle.

Finally, logistical constraints, safety regulations, and commercial pressures can limit flexibility. Providing time and space for organic rituals may conflict with tight schedules or security protocols. Striking the right balance requires ongoing dialogue, careful planning, and a willingness to adapt.

Despite these tensions, ignoring atmosphere entirely is a far greater risk. With thoughtful, inclusive design, organisers can navigate these complexities and create experiences that resonate far beyond the event itself.

REFERENCES

Arnould, Eric J., and Linda L. Price. 1993. ‘River Magic: Extraordinary Experience and the Extended Service Encounter’. Journal of Consumer Research 20(1):24–45.

Collins, Randall. 2004. Interaction Ritual Chains. Princeton, NJ: Princeton University Press.

Danatiz, Ilias, Tim Hill, Ingo Karpen, and Michael Kleinaltenkamp. 2025. ‘Curating the Crowd: How Firms Manage Social Fit to Stage Social Atmospheres’. Journal of Marketing 0(0).

Hill, Tim, Robin Canniford, and Giana M. Eckhardt. 2022. ‘The Roar of the Crowd: How Interaction Ritual Chains Create Social Atmospheres’. Journal of Marketing 86(3):121–39. doi:10.1177/00222429211023355.

McAlexander, James H., John W. Schouten, and Harold F. Koenig. 2002. ‘Building Brand Community’. Journal of Marketing66(1):38–54. doi:10.1509/jmkg.66.1.38.18451.

AUTHOR(S)

Dr Tim Hill, Senior Lecturer, University of Bath, UK.

Tim Hill is Senior Lecturer in the School of Management, University of Bath. His research uses qualitative research methods to study outsiders, those divorced from centres of economic and cultural power and influence to explore marketing and sociological topics. He has previously researched hardcore football fans, the elusive door policy at Berlin techno nightclubs, and ‘truth-seekers’ (aka. conspiracy theorists). His book The Dark Side of Marketing Communications was more of a pamphlet than a book, and continues to not sell at all good online bookshops. Sick of his written academic work? His research has been featured in the BBC, The Times, and National Geographic among others and he is a regular media contributor.

Disclaimer
The views and insights expressed in this article are those of the author(s) and reflect their research and professional expertise. They do not represent the views of the Centre for Events & Festivals CIC or its partners.