THE LEGACY GAP: WHY MARGINAL COMMUNITIES OFTEN LOSE OUT 

Major events promise legacy, but often exclude the under served — this article shows how true inclusion starts with design, not afterthoughts.

Dr Shushu Chen (University of Birmingham, UK).

Executive Summary

  • Major events often exclude the very communities they claim to uplift, with legacy benefits disproportionately favouring infrastructure developers over local, deprived populations.

  • Socioeconomic disadvantage is multi-layered and place-specific, demanding that inclusion efforts go beyond surface-level consultation to tackle deeper cultural, structural, and geographic inequalities.

  • Birmingham is establishing a pioneering model that demonstrates how a potential legacy can be redirected to address inequities, but only with political will, local advocacy, and sustained investment.

  • The Strategic Alliance Model offers a blueprint for inclusive legacy, built around early stakeholder mapping, co-design baked into planning, and post-event continuity through ring-fenced investment.

  • Real inclusion must be treated as a strategic asset, not a compliance task, with transparent impact measurement and shared responsibility across public, private, and civic partners.

What if the people who live closest to a major event are the ones who benefit the least from it? In cities like Birmingham, where over 50% of residents are from ethnic minority backgrounds and large swathes of the population face socioeconomic deprivation, mega-events like the Commonwealth Games arrive with promises of regeneration, inclusion, and opportunity Chen, Yu, & Baker 2023). But behind the fanfare and fireworks, a harder truth often lurks in the shadows.

INTRODUCTION

Shushu, a leading researcher on the social impacts of mega-events, has spent years listening to voices embedded within these communities – perspectives that are not necessarily captured in official evaluations: the displaced, the untouched, the systematically overlooked. Her work raises a powerful challenge—have we built event legacies on foundations that exclude the very communities we claim to uplift? And if so, what would it take to rewire the DNA of major events to truly deliver for the underserved?

This article dives into that uncomfortable paradox—where celebration meets exclusion—and outlines a bolder, more inclusive path forward.

THE PROBLEM AND/OR OPPORTUNITY

Despite their grand ambitions, major sporting events often fail to deliver meaningful benefits to the communities most in need. Promises of social inclusion and regeneration are frequently vague, delayed, or unevenly distributed—leaving behind those living in socioeconomic precarity. The problem isn’t simply poor delivery; it’s a deeper structural issue. Legacy strategies are too often bolted on after the fact, rather than integrated from the beginning. Marginalised communities are framed as beneficiaries, but rarely treated as core stakeholders in planning, delivery, or legacy design.

Yet within this problem lies a profound opportunity. If reimagined with intent, major events can become vehicles for targeted social transformation—supporting the people and places most often left behind. New models of event governance, strategic alliances between universities, public agencies and local communities, and long-term investment in event-driven legacy development show what’s possible. The question is not whether events can promote inclusion—but whether we’re serious about making it a central aim from day one.

Marginalised communities are frames as beneficiaries, but rarely treated as core stakeholders.

As cities across the world compete to host major events—from the Olympics to the Commonwealth Games and World Cups—the stakes are higher than ever. Public scrutiny is intensifying. Communities are questioning whether these events are worth the disruption, displacement, and investment they demand—particularly when the promised legacies fail to materialise in their lives. With rising inequality, stretched public services, and post-pandemic recovery unevenly distributed, the pressure to ensure these events deliver tangible, equitable outcomes is no longer optional—it’s urgent.

WHY DOES THIS MATTER NOW?

At the same time, new case studies like Birmingham and its event strategy offer a glimpse of what’s possible when local authorities, researchers, and under-served communities work together to extend and reshape legacy after the spotlight fades. In a context where trust in institutions is fragile, event organisers must move beyond headline-grabbing promises toward actions that build genuine social value. The time to act is now—before legacy becomes an empty slogan and inclusion yet another missed opportunity.

This article challenges the assumption that events automatically promote inclusion, arguing instead that inclusion must be designed, resourced, and governed from the outset. By bringing in underrepresented perspectives and emerging models of post-event reinvestment (West Midlands Combined Authority (WMCA). (2023a), we push the debate beyond idealism toward actionable, equity-driven practice.

The dominant narrative in major event planning still positions legacy as a universal good—one that trickles down to all. Yet mounting research and lived experience reveal a different story: legacy benefits are often unevenly distributed, disproportionately favouring developers, political elites, and well-connected institutions.

HOW DOES THIS ADD TO WHAT WE ALREADY KNOW?

Legacy must be designed, resourced, and governed from the outset...

WHAT IDEAS DRIVE THIS ARTICLE?

This article draws on legacy evaluation frameworks and social inclusion theory to unpack how major events impact socioeconomically deprived communities. It builds particularly on insights from a recent systematic review of legacy outcomes for disadvantaged groups, highlighting both recurring patterns of exclusion and emerging pathways toward equity (Liang, et al., 2024). Central to this analysis is the concept of strategic alliance models—cross-sector collaborations between researchers, policymakers, and practitioners that intentionally design legacy to meet local needs (Chen, et al., 2024).

The discussion also integrates real-world cases such as Birmingham’s Commonwealth Games (Chen, et al., 2023) and its post-event study (Chen, et al., 2025a). Methodologically, the insights are grounded in qualitative research —including interviews, fieldwork, and participatory co-creation —capturing the lived experiences and perceptions of those most often excluded from the legacy conversation. Together, these approaches provide both a critical lens and a practical roadmap for rethinking how events can serve all stakeholders, not just a privileged few.

Legacy outcomes for disadvantaged groups are often symbolic, delayed or unmeasured.
  • Major events frequently treat inclusion as a bolt-on—referenced in speeches and vision documents, but rarely integrated into the DNA of event planning. Shushu points out that when inclusion is discussed at all, it tends to be in vague or rhetorical terms: “Legacy” becomes a catch-all phrase, invoked to justify disruption, but rarely tied to specific, measurable outcomes for local people. In London 2012, for instance, physical regeneration was praised as a success story - and it was for many - but we should also remember the residents in East London who can be displaced, priced out, or left behind (Jakar, & Philippou 2025) as new developments often cater to incoming demographics with higher incomes and different lifestyles.

    This isn’t a failure of execution—it’s a failure of design. Without clear strategies, inclusive metrics, and early engagement with disadvantaged communities, even the most well-intentioned legacy plans risk reinforcing the very inequalities they aim to solve. The uncomfortable truth is that those who benefit most are often the usual suspects: developers, infrastructure firms, and stakeholders with access to decision-making power.

  • One of the most striking contributions from Shushu is her insistence that we move beyond simplistic notions of “disadvantage.” Socioeconomic status is only one axis. Communities may also be sociallyculturally, and systemically excluded—facing language barriers, discrimination, or historical marginalisation that aren’t captured by income alone. Moreover, disadvantage is layered (Chen 2022): a young, unemployed person from an ethnic minority background in Birmingham faces very different challenges than an elderly resident displaced by urban regeneration in Rio de Janiero.

    Effective inclusion demands that we acknowledge this complexity and design accordingly. That means engaging with local data, investing in participatory processes, and co-producing legacy objectives with affected communities from day one (Chen 2023). The general “community outreach” efforts that typify many event strategies simply won’t cut it. As Shushu notes, inclusion isn’t something that happens once the planning is done—it needs to be integrated from the very beginning, not sprinkled on top.

  • Despite these critiques, the story isn’t all bleak. There are emerging examples of legacy being done differently—most notably Birmingham’s post-event actions - The £70m underspend were reinvested in the region under the Levelling-Up Steering Principle (West Midlands Combined Authority (WMCA). (2023a)). Co-creation efforts between policy, practice and research—embodied in the collaborative work of Birmingham City Council, Sport Birmingham, Birmingham Race Impact Group and the University of Birmingham—aim to understand and unlock the core challenges faced by marginalised communities in event engagement (Chen, et al,. 2025a). Using a strengths-based framework rather than a deficit model that treats disadvantaged groups as problems to be “fixed,” the project explored how existing resources, knowledge and skill sets of local talent can be elevated in the context and opportunities presented by a series of major events coming to the region (Chen, et al., 2025b), backed by Birmingham’s Golden Decade Strategy (Birmingham City Council).

    Crucially, this was not accidental. It was the product of persistent advocacy by academics, community leaders, and local government actors who were willing to listen and act. It shows that legacy can be iterative and responsive—but only if we accept that the work of inclusion doesn’t end when the medals are handed out. Instead of dismantling legacy teams post-event (a common practice), Birmingham chose to reinvest and restructure, treating legacy as a long-term commitment, not a one-off project (West Midlands Combined Authority (WMCA). (2023b)).

    This case also shows that inclusion can become a competitive advantage for cities. As second-tier cities increasingly build diversified event portfolios (Liang, et al,. 2021), the ability to show inclusive outcomes will become a key factor in securing funding, political support, and social licence to operate. In that sense, legacy isn’t just a moral imperative—it’s a strategic one.

Key Arguments

A STRATEGIC ALLIANCE MODEL FOR INCLUSIVE EVENT LEGACY

To move from aspiration to action, cities and organisers need a new framework for designing major events that prioritise inclusion from day one. Drawing on Shushu’s fieldwork and others' research, this is proposed as the Strategic Alliance Model for Inclusive Event Legacy (Chen, et al,. 2024)—a practical blueprint that integrates three critical elements: Stakeholder DiversityEmbedded Co-Design, and Post-Event Continuity.

1. Stakeholder Diversity: Map Early, Engage Deeply

Too often, legacy planning begins after an event has been awarded—when much of the critical direction has already been set. The Strategic Alliance Model calls for early stakeholder mapping, identifying not just institutional actors and sponsors, but also marginalised groups who are likely to be most affected and least represented. This includes underemployed youth, ethnic minorities, recent migrants, those with disabilities, and residents in low-income housing.

The key isn’t just inviting these groups to consultation sessions—it’s enabling deep engagement through trusted community intermediaries, grassroots organisations, and participatory methods. A token representative on a panel isn’t enough. If local voices are not shaping the event’s values and priorities, legacy outcomes will almost inevitably be skewed.

2. Embedded Co-Design: Integrate, Don’t Bolt

Inclusion must be embedded—not bolted on. This means integrating social inclusion goals into core event planning and delivery mechanisms—from procurement to ticketing, transport to volunteering, media coverage to workforce development. For example, contracts could include local hiring quotas for marginal groups, and volunteering schemes could be tailored to support employment pathways for youth in deprived areas.

Shushu refers to this as embedding the legacy—starting with the bid and continuing through every phase of the event lifecycle. Inclusion becomes a design principle, not a policy afterthought. Events adopting this approach will also be better positioned to withstand scrutiny from media, funders, and civil society organisations increasingly alert to issues of equity and accountability.

3. Post-Event Continuity: Fund the Follow-Through

Most legacy plans falter not during the event—but after it. Once the cameras leave and the crowds disperse, legacy teams are dismantled and funding dries up. The Strategic Alliance Model insists on continuity: maintaining legacy infrastructure, funding streams, and cross-sector partnerships well beyond the closing ceremony.

Birmingham’s case demonstrates the importance of post-event legacy momentum to transform legacy from a vague aspiration into a tangible second phase of delivery. Crucially, it requires political will and institutional discipline: without mechanisms to protect and redirect legacy resources, post-event momentum is easily lost.

This model is not a silver bullet—but it is a practical guide to doing better. By forming strategic alliances that endure from pre-bid to post-event, cities can build a stronger, fairer case for why major events matter—and for whom.

CONCLUSIONS

Major events are moments of global attention, but their most powerful legacies are forged in the quiet months and years that follow. If we continue to design them with a “one size fits all” approach, we will keep reproducing the same patterns—where benefits flow upwards and outwards, rather than reaching those most in need. The communities left in the shadows of regeneration, stadium construction, and celebratory media coverage deserve more than rhetorical nods. They deserve voice, visibility, and value.

As Shushu reminds us, inclusion isn’t a luxury—it’s a responsibility. And it’s not something that magically happens because an event claims to deliver “legacy.” It happens when organisers, governments, academics, and communities co-design events with equity at the core, from the very first planning meeting to the final post-event audit.

The Birmingham example shows us that change is possible—but it’s fragile. It depends on courageous leadership, ongoing partnerships, and a willingness to challenge the status quo. It also requires a shift in mindset: from events as spectacles to events as platforms for long-term social progress.

The clock is ticking. More cities are bidding, more money is being spent, and more lives are being disrupted in the name of legacy. If we don’t act with urgency and intentionality, we risk losing both credibility and opportunity. The time to rewrite the legacy playbook is not after the event—it’s now.


Inclusion isn’t a luxury — it’s a responsibility

Designing major events for inclusion requires more than good intentions—it demands structural change, new governance models, and persistent collaboration. Based on Shushu and others' research, here are three practical actions to help leaders deliver inclusive legacies that truly serve deprived communities:

1. Start With Stakeholder Mapping—Before the Bid Is Won

Legacy starts before the spotlight. Cities must identify the full range of affected stakeholders—particularly those who are seldom consulted. This includes renters, single-parent households, refugees, young people not in education or training, and long-term unemployed residents. Use local data, community networks, and ethnographic insight to go beyond top-down demographics. Involve trusted local organisations early to avoid performative engagement.

Action: Develop a pre-bid “Inclusion Impact Assessment” to surface risks and opportunities for underserved communities. Make this a non-negotiable in event feasibility studies.

2. Embed Local Researchers and Practitioners in Legacy Planning

Academic researchers—particularly those with lived experience or embedded relationships—can offer critical insights that often go untapped. Universities and think tanks should be part of the legacy design team, not just post-event evaluators. Their role should be to inform, critique, and co-create.

Action: Form a strategic legacy advisory board with representatives from academia, local authorities, NGOs, and community leaders—active from bid phase through delivery and legacy.

3. Reframe Inclusion as a Competitive Advantage, Not a Compliance Box

Inclusion shouldn’t be treated as a regulatory burden—it’s a way to win public trust, generate long-term local benefits, and build international credibility. As second-tier cities increasingly develop event portfolios, showing inclusive legacy outcomes can help attract future investment and civic support.

Action: Develop a public-facing “Inclusion Legacy Dashboard” to report on who benefits from the event—both during and after. Use it to build trust and hold stakeholders accountable.

PRACTICAL ACTIONS



IMPLEMENTATION CHALLENGES

While the Strategic Alliance Model offers a practical framework, its implementation faces several real-world challenges. First, major events are often bound by political cycles, shifting leadership, and short-term performance pressures—making it difficult to sustain long-term inclusion goals. Second, genuine co-creation with underserved communities takes time, trust, and resources that many organising committees are not structured—or incentivised—to provide.

Moreover, legacy efforts can be undermined by budget constraints, competing priorities, and fragmented governance. The most marginalised groups are also the hardest to reach and the easiest to overlook, especially when timelines tighten or media attention fades. Finally, measuring social inclusion remains methodologically complex and politically sensitive, with success often defined more by narrative than by evidence.

Despite these barriers, the cost of inaction is far greater. Failure to act risks deepening mistrust and reinforcing inequality. A more inclusive legacy is difficult—but not impossible. And it’s worth fighting for.

REFERENCES

Chen, S., Yu, Y., & Baker, E. (2023). Urban development, city planning, and hosting major events: the cases of Birmingham and Guangzhou. Sport in Society, 26(3), 512-535. https://doi.org/10.1080/17430437.2022.2152676 

West Midlands Combined Authority (WMCA). (2023a). £70m of unspent Commonwealth Games funding to be targeted on levelling up the region. News article. https://www.wmca.org.uk/news/70m-of-unspent-commonwealth-games-funding-to-be-targeted-on-levelling-up-the-region/

Liang, X., Quinton, M., Veldhuijzen van Zanten, J., Duan, Z., Zoob Carter, B., Heyes, A., Lee, M., Alharbi, A., & Chen, S. (2024). Legacies and impacts of major sporting events for communities and individuals from disadvantaged backgrounds: a systematic review. Equality, Diversity and Inclusion: An International Journal, (ahead-of-print). https://doi.org/10.1108/EDI-02-2024-0058

Chen, S., Quinton, M., Alharbi, A., Bao, H. X. H., Bell, B., Carter, B., Duignan, M. B., Heyes, A., Kaplanidou, K., Karamani, M., Kennelly, J., Kokolakakis, T., Lee, M., Liang, X., Maharaj, B., Mair, J., Smith, A., Blerk, L. V., & Zanten, J. V. V. (2024). Propositions and Recommendations for Enhancing the Legacies of Major Sporting Events for Disadvantaged Communities and Individuals. Event Management, 28(8), 1243-1254. https://doi.org/10.3727/152599524X17077053867647 

Chen, S., Veldhuijzen van Zanten, J., Quinton, M., Lee, M., Ali, T., Heyes, A., Liang, X., Alharbi A., Carter, B., Duan, Z., & Karamani, M., (2023). Perceptions of the Birmingham 2022 Commonwealth Games: legacies for individuals and communities from disadvantaged backgrounds. A report prepared for the funder: ESRC, Siemens, Russell Partnership and University of Birmingham. Birmingham: University of Birmingham. 

Chen, S., Liang, X., Quinton, M., Veldhuijzen van Zanten, J, & Lee, M., V (2025a). Major events legacies: Getting the communities ready for the next major eventA report prepared for the funder: Research England (QR funding). Birmingham: University of Birmingham.

Jakar, G., & and Philippou, C. (2025). Legacy and urban regeneration: long-term local impact of the London 2012 Olympic Games. European Planning Studies, 33(2), 183-203. https://doi.org/10.1080/09654313.2024.2422888

Chen, S., (2022). ‘A Games for Everyone’: Legacy of major sporting events for disadvantaged people and communities. Blog piece published by the University of Birmingham. https://www.birmingham.ac.uk/news/2022/a-games-for-everyone 

Chen, S. (2023). Policy briefing: Social impact and legacy of major sporting events https://www.majoreventlegacy.com/_files/ugd/30c79f_dcb3543531044e5791f6ca51b0493a6a.pdf  

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AUTHOR(S)

Associate Professor, University of Birmingham (UK).

Dr Shushu Chen is an Associate Professor in Sport Policy and Management at the University of Birmingham. Her principal research interests focus on sport policy and the evaluation of major sporting event legacies. Her work is distinguished by its multidisciplinary approach and its challenge to traditional boundaries in the field, aiming to develop a theory-based understanding of the value of sport and events for marginalised communities.

Disclaimer
The views and insights expressed in this article are those of the author(s) and reflect their research and professional expertise. They do not represent the views of the Centre for Events & Festivals CIC or its partners.