THE FEEL-GOOD FACTOR NOBODY MEASURES IN BUSINESS EVENTS

If pride, visibility, and excitement justify public support for sport, why do we ignore them when conferences deliver the same effects?

Dr Emma Delaney
(Associate Professor, University of Surrey (UK))

Based on: Delaney, E. (2025). Applying the psychic income paradigm to business events. 
Event Management, 29(4), 627–631. 
https://doi.org/10.3727/152599525X17367484906363

EXECUTIVE SUMMARY

  • Business events are still judged primarily on economic impact, despite generating wider social and emotional value for host communities.

  • The psychic income paradigm, well established in sport, offers a credible way to capture these overlooked benefits in conferences.

  • Large association conferences share key structural features with major sporting events, making this conceptual extension valid.

  • Convention bureaus and organisers play a decisive role in amplifying psychic income through visibility and community connection.

  • Measuring psychic income alongside economic impact can strengthen policy support and future-proof public investment in conferences.

Why does a city feel different when thousands of unfamiliar faces appear overnight—speaking new languages, filling cafés midweek, queueing outside venues most residents never enter? There are no fireworks, no televised spectacle, no home team to cheer. Yet something shifts. The city feels noticed. Chosen. Momentarily more important than usual.

This subtle but powerful sensation is well understood in the context of major sporting events. Scholars have long shown that residents experience a “feel-good factor” when their city hosts global competitions, even if they never attend it. Pride, excitement, visibility, and a sense of belonging emerge simply from hosting. What has been far less explored is whether the same psychological and emotional benefits can arise from events that are quieter, more technical, and largely invisible to the public eye.

This article begins with a deceptively simple observation from a convention bureau leader: local residents were reacting—positively and emotionally—to the steady flow of international conference delegates into their city.

INTRODUCTION

They noticed the buzz. They felt proud. They talked about it. The city, in their eyes, had become a place where important conversations happened.

That moment raises a provocative question: if conferences can generate pride, excitement, and social value among people who never set foot inside a plenary hall, why are these impacts almost entirely absent from how business events are researched, valued, and justified?

At a time when destinations compete fiercely to host association conferences—and when public support for events increasingly demands social as well as economic returns—overlooking these intangible benefits is no longer a neutral omission. It is a strategic blind spot.

Business events—particularly large association conferences—are routinely justified, funded, and evaluated almost exclusively on economic grounds. Delegate spend, hotel room nights, GDP contribution, and return on investment dominate policy conversations, bidding documents, and post-event reporting. These metrics are familiar, persuasive, and relatively easy to quantify. They also tell only part of the story.

What is largely missing from this economic framing is any serious consideration of how conferences are experienced by the people who live in host destinations. Residents rarely attend conferences, may not understand their subject matter, and are often excluded from formal participation altogether. As a result, their relationship to business events is assumed to be minimal or irrelevant. This assumption has quietly shaped both research agendas and policy priorities for decades.

Yet evidence from sporting events suggests this logic is flawed. Residents do not need to attend an event—or even follow it closely—to feel its effects.

THE INVISIBLE VALUE PROBLEM IN BUSINESS EVENTS

The presence of visitors, international attention, visible investment, and a sense of being “on the map” can generate pride, excitement, and social value in ways that matter deeply to communities (Mourão et al, 2022). There is no obvious reason why conferences—events that bring large numbers of skilled, international visitors into cities for several days—should be excluded from this logic.

The opportunity, therefore, lies in reframing how the impacts of business events are understood. By extending the psychic income paradigm beyond sport, it becomes possible to articulate, measure, and value the psychological and emotional benefits that conferences may generate for host communities. Doing so does not replace economic arguments; it strengthens them by offering a more complete, human-centred account of why these events matter.

WHY DOES THIS MATTER NOW?

The timing of this discussion is not accidental. Business events are operating in a markedly different political, social, and policy environment than even a decade ago (Arcodia, 2023). Across many countries, there is growing scrutiny of public spending, heightened sensitivity to residents’ quality of life, and increasing pressure on destinations to demonstrate that events deliver benefits beyond short-term economic injection.

At the same time, governments are showing renewed openness to engaging with the events industry—listening more carefully to its contribution to employment, skills, innovation, and place competitiveness. This shift creates both an opportunity and a risk. If the value of business events continues to be articulated narrowly, in purely financial terms, they may struggle to compete for public support against sectors that can more clearly demonstrate social outcomes.

This is particularly important given the scale and resilience of association conferences. They attract large numbers of international delegates, operate on long lead times, and remain relatively stable even during economic downturns. Yet their wider contributions—to community pride, destination identity, and social capital—remain largely invisible within policy discourse.

There is also a broader shift underway in how success is defined in the events sector. Concepts such as legacy, social value, inclusivity, and resident wellbeing are no longer peripheral; they are increasingly central to how events are judged. Sporting events have already benefited from this expanded lens, with psychic income providing a credible way of evidencing non-economic value (Ghaderi et al, 2023).

For business events, the moment has arrived to tell a more complete story. Applying the psychic income paradigm now allows researchers, destinations, and policymakers to align business events with contemporary expectations of public value—before narratives become fixed, funding priorities harden, and opportunities for influence are lost.

WHAT THIS ADDS TO WHAT WE ALREADY KNOW

Existing research leaves little doubt that association conferences are economically valuable and strategically important (Rogers & Wynn-Moylan, 2022). They support high-yield tourism, attract knowledge-intensive visitors, reinforce sectoral clusters, and enhance a destination’s reputation as a place to do business. A growing body of work has also begun to document their broader social and professional legacies, including skills development, infrastructure improvement, and knowledge exchange (Tan et al, 2024).

What is largely absent, however, is a systematic way of understanding how these events are experienced by host communities at an emotional and psychological level. Where such impacts are acknowledged, they are often treated as anecdotal, incidental, or too subjective to merit serious attention. In contrast, sporting events benefit from a well-established conceptual and methodological toolkit that legitimises these intangible outcomes.

This article challenges the implicit assumption that psychic income is unique to sport. Rather than viewing conferences as fundamentally different, it reframes them as another type of large-scale event that shares many structural characteristics with major sporting events: competitive bidding, long lead times, international visibility, and the temporary influx of large numbers of visitors. Seen through this lens, the exclusion of business events from psychic income research appears less a theoretical necessity and more a historical oversight.

By extending the psychic income paradigm into the business events domain, this article does not claim that conferences generate the same types or intensity of emotional response as global sporting spectacles. Instead, it argues for a differentiated but valid application—one that recognises both similarities and limits. In doing so, it provides a conceptual bridge between two previously siloed areas of event research and opens new avenues for evaluating the full value of conferences in ways that resonate with contemporary policy and practice.

WHY WAS “PSYCHIC INCOME” USED AS A FRAMEWORK?

The core conceptual foundation of this article is the psychic income paradigm, originally developed to explain why residents support and value major sporting events even when they receive no direct economic benefit and may not attend the event itself. Psychic income refers to the positive psychological and emotional outcomes residents associate with an event taking place in their locality—such as pride, excitement, visibility, and a strengthened sense of collective identity (Morgan & Condliffe, 2006).

Rather than transplanting this framework wholesale, the article adopts a selective and adaptive approach. Crompton’s (2004) seven dimensions are critically examined to distinguish those that are intrinsically tied to sport—such as emotional attachment to a team—from those that are event-agnostic and therefore transferable to business events. Five dimensions, including pride from increased visibility, excitement generated by visitors, social bonding, pride in place improvement, and civic pride linked to event status, form the analytical core of the argument.

Methodologically, the article draws on insights from established empirical studies in sport that have successfully operationalised and measured psychic income using resident surveys and validated scales. These studies demonstrate that subjective experiences can be measured reliably when approached systematically. The argument here is not that new tools are required, but that existing instruments can be adapted to reflect the specific characteristics, visibility, and engagement patterns of association conferences.

In addition, the article integrates practitioner perspectives—particularly from convention bureaus—whose intermediary role between events, destinations, and residents positions them as critical actors in shaping psychic income. By combining conceptual adaptation with applied insight, the article advances a framework that is both theoretically grounded and practically usable, setting the stage for the key arguments that follow.

  • One of the central reasons psychic income has been overlooked in business events is not because it does not exist, but because it has never been clearly articulated. Conferences have long been framed as functional, transactional, and inward-facing—events that happen in a city rather than with it. As a result, their wider emotional and social effects have remained largely invisible (Tan et al, 2024).

    Yet many of the conditions required to generate psychic income are already present. Large association conferences bring thousands of delegates into a destination, often from overseas. They animate hotels, restaurants, transport systems, and public spaces—sometimes at unexpected times of the year. Residents notice the presence of unfamiliar accents, full cafés midweek, and a sense that something “important” is happening locally.

    This matters because psychic income does not depend on attendance. In sport, residents derive pride and excitement simply from knowing their city has been selected to host a major event. Conferences operate in a similar way, albeit more quietly. Being chosen to host a global medical, scientific, or political gathering signals credibility, competence, and international relevance. The destination becomes a place where expertise converges and decisions are shaped.

    The failure to recognise this has consequences. When impacts remain unnamed, they cannot be measured, communicated, or defended. Psychic income offers a language for capturing what many destinations intuitively understand but rarely formalise: conferences contribute to how residents feel about where they live.

  • Applying a concept developed in sports research to business events might initially appear counterintuitive. Sporting events are highly visible, emotionally charged, and often rooted in local identity. Conferences, by contrast, are frequently closed, technical, and specialist in nature. However, when examined as event types, the similarities are striking.

    Both major sporting events and large association conferences involve competitive bidding processes, long lead times, and at times, significant public–private collaboration. Both are actively desired by destinations seeking international exposure, investment, and prestige. Crucially, both bring large volumes of visitors into a city for a concentrated period, creating temporary but noticeable disruption to everyday routines.

    From the perspective of residents, these shared characteristics are more important than the content of the event itself. Psychic income is not generated by what happens inside a venue, but by what the event represents externally: visibility, validation, and momentum. A city hosting a global climate conference or a major scientific congress sends a powerful signal about its role in global knowledge networks, just as hosting a World Cup signals sporting relevance.

    The key difference lies not in whether psychic income exists, but in how it manifests. Conferences may not generate emotional attachment in the same way as a home team, but they can still foster pride in place, excitement from international attention, and a sense of belonging to something larger than the local context. These are precisely the dimensions of psychic income that transfer most effectively.

  • A common critique is that residents are simply less aware of conferences than sporting events, limiting any potential psychic income. This observation is valid—but incomplete. Lower visibility does not mean zero impact; it means uneven and often underutilised impact.

    In many destinations, conferences happen largely out of sight. Delegates move between hotels and venues with minimal interaction with local communities. Event branding is discreet, media coverage is limited, and public communication is often minimal. Under these conditions, psychic income is likely to be muted—but not eliminated.

    Importantly, visibility is not a fixed property of conferences; it is a strategic choice. Where conferences incorporate public lectures, exhibitions, open sessions, or city-wide cultural programming, resident awareness increases markedly. Even indirect exposure—local media coverage, civic announcements, or visible welcome messaging—can enhance the sense that the city is hosting something of significance.

    This is where convention bureaus play a critical role. Acting as intermediaries between event organisers and host communities, they are uniquely positioned to translate technical events into narratives that resonate locally. Promoting conference wins, explaining their relevance, and highlighting international participation can all amplify psychic income without compromising the professional integrity of the event.

    The implication is clear: psychic income from conferences may not be automatic, but it is shapeable. Destinations that treat visibility as part of event legacy—not as an afterthought—are far more likely to unlock these intangible benefits.

  • Business events already have a strong economic case. Their contribution to GDP, employment, and high-value tourism is well documented and widely accepted (Lockstone-Binney et al, 2024, Delaney, 2023). Psychic income does not challenge this narrative; it complements it by adding depth and legitimacy.

    Public funding decisions are increasingly influenced by social value considerations. Policymakers are expected to justify investment not only in terms of financial return, but also in relation to resident wellbeing, civic pride, and place identity. Sporting events have successfully leveraged psychic income to support arguments for public subsidy (Kim & Walker, 2012). Business events have not—largely because they lack comparable evidence.

    By evidencing psychic income, conferences can be reframed as assets that contribute to social capital, not just economic throughput. This is particularly important in competitive bidding environments, where destinations seek to differentiate themselves beyond price and infrastructure. Demonstrating resident pride and community alignment can become a strategic advantage rather than a soft afterthought.

    Moreover, psychic income provides a way to counter growing scepticism about events that appear exclusive or disconnected from local life. When conferences are shown to generate positive emotional outcomes for residents—even indirectly—they become easier to defend politically and socially.

    In short, psychic income does not dilute the economic argument for conferences. It completes it.

  • Critics often argue that psychic income is too subjective, too emotional, or too difficult to measure—particularly outside the sporting context. Yet decades of research demonstrate that these concerns are overstated. Psychometric scales have been developed, tested, and refined across multiple sporting contexts, producing reliable and meaningful results.

    The challenge for business events is not methodological feasibility, but research neglect. Conferences have historically been under-researched relative to their scale and significance (Nolan, 2020). As a result, tools that already exist have simply not been adapted or applied.

    There is no need to invent entirely new metrics. What is required is contextual sensitivity: adapting language, indicators, and survey instruments to reflect how residents encounter conferences differently from sports events. Factors such as awareness, perceived prestige, international visibility, and pride in being a “conference city” are all measurable constructs.

    Importantly, this research agenda cannot be driven by academia alone. It requires collaboration with destinations, convention bureaus, and policymakers who recognise the value of capturing these impacts. Early evidence of industry interest suggests this appetite exists.

    If business events are to be understood—and supported—as fully rounded contributors to place value, psychic income must move from the margins of discussion to the centre of evaluation.

KEY ARGUMENTS

CONCLUSIONS

Business events have long been treated as economic instruments—valuable, certainly, but largely transactional. This narrow framing has shaped how conferences are researched, funded, and defended, leaving much of their wider contribution unexamined. The application of the psychic income paradigm offers a way to rebalance this picture.

The argument advanced here is not that conferences replicate the emotional intensity of major sporting events, nor that they should be judged by the same standards of spectacle or mass participation. Rather, it is that association conferences share enough structural and experiential characteristics with major sports events to justify a parallel line of inquiry. They bring visibility, international attention, and a sense of significance to host destinations—outcomes that residents notice and respond to, even when engagement is indirect.

Recognising psychic income does more than fill a conceptual gap. It challenges the assumption that value must be visible, immediate, and financial to matter. It legitimises resident experience as an outcome worthy of consideration and positions conferences as contributors to civic pride, social capital, and place identity.

At a time when destinations face intense competition to host events and increasing pressure to demonstrate public value, continuing to ignore these dimensions is no longer tenable. Psychic income does not replace economic impact as the dominant narrative for business events—but it fundamentally strengthens it. By naming, measuring, and communicating these intangible benefits, the sector can tell a more credible, compelling, and contemporary story about why conferences matter.


PRACTICAL ACTIONS

For psychic income to move beyond theory, it must be embedded in practice. Several immediate actions can help translate this perspective into meaningful change.

Convention bureaus should become far more confident storytellers. Conference wins are not merely technical achievements; they are signals of international trust and relevance. Actively communicating these successes to residents—through local media, civic channels, and place branding—helps build awareness and pride, even among those with no interest in the event content itself.

Event organisers and professional conference organisers should reflect more deliberately on how conferences intersect with host communities. This does not require opening every session to the public, nor diluting professional focus. Small, well-designed touchpoints—public lectures, exhibitions, school engagement, or visible city-wide activation—can significantly enhance awareness and perceived value.

Policymakers, in turn, should broaden the evidence base used to justify public support for business events. Economic impact remains essential, but it should be complemented by measures that capture resident experience, social value, and place-based benefits. Supporting research partnerships between destinations and universities is a practical first step toward building this evidence.

Finally, researchers have a critical role to play in advancing this agenda. Business events remain under-represented in event scholarship despite their scale and strategic importance. Applying established psychic income methodologies to conferences offers a high-yield opportunity to generate insights that are both academically rigorous and directly relevant to industry and policy.

Together, these actions help reposition conferences not as closed, specialist gatherings, but as events that quietly—but meaningfully—shape how communities experience their cities.


IMPLEMENTATION CHALLENGES

Applying the psychic income paradigm to business events is not without challenges. Conferences are less visible than sporting events, and resident awareness will vary significantly by event type, scale, and destination context. Closed or highly technical conferences may generate limited psychic income, particularly where they generate little external communication.

There is also a risk of overstating impacts without robust evidence. Psychic income must be measured carefully, transparently, and contextually if it is to maintain credibility with policymakers. Adaptation—not assumption—is essential.

Finally, not all residents will view conferences positively. Increased congestion, rising prices, or perceptions of exclusion may coexist with pride and excitement. A mature application of the paradigm must therefore accommodate mixed and contested experiences rather than presenting an uncritically positive narrative.

These limitations do not weaken the case for extending psychic income to business events. Instead, they underline the importance of thoughtful application, rigorous research, and honest communication as the sector moves toward a more holistic understanding of event value.

AUTHOR(S)

Dr Emma Delaney, Associate Professor, University of Surrey, UK.

Emma is an Associate Professor in Event Management at the University of Surrey.  Emma began working in the events industry over 25 years ago and spent time in convention bureaus, visitor attractions, theatres and multi-purpose venues before moving into academia. Emma’s research interests centre around relationships between convention bureaus and professional conference organisers and destination management for MICE events.  Emma is a multi-award winning educator, writer and mentor and is a Senior Fellow of the Higher Education Authority.

REFERENCES

Arcodia, C. (Ed) (2023). The Routledge Handbook of Business Events. Routledge.

Crompton, J. (2004). Beyond Economic Impact: An Alternative Rationale for the Public Subsidy of Major League Sports Facilities. Journal of Sport Management, 18(1), pp.40-58, https://doi.org/10.1123/jsm.18.1.40

Delaney, E. (2023). The Role of DMOs in Business Events. In Arcodia, C. (Ed), The Routledge Handbook of Business Events (pp.226-238). Routledge.

Ghaderi, Z., Rajabi, M. & Walker, M. (2023). Psychic Income Benefits of Small-scale Sports Events: Host Community Perspectives. European Sport Management Quarterly, 23(2), pp.467-487, http://dx.doi.org/10.1080/16184742.2021.1882525

Kim, W., & Walker, M. (2012). Measuring the social impacts associated with Super Bowl XLIII: Preliminary development of a psychic income scale. Sport Management Review, 15(1), pp.91–108, https://doi.org/10.1016/j.smr.2011.05.007

Lockstone-Binney, Robertson, M., Drake, C. & Dung Le, J. (2024). An Investigation of the Rotation Patterns of International Association Meetings and Events. Event Management, 28 (3), pp. 351–363, http://dx.doi.org/10.3727/152599523X17025088793829

Morgan, A. & Condliffe, S. (2006). Measuring the Economic Impacts of Convention Centers and Event Tourism. Journal of Convention and Event Tourism, 8(4), pp.81-100, http://dx.doi.org/10.1300/J452v08n04_06

Mourão, T., Ribeiro, T. & Cunha de Almeida, V.M. (2022). Psychic income benefits of the Rio 2016 Olympic Games: comparison of host community pre- and post-Games perceptions, Journal of Sport & Tourism, https://doi.org/10.1080/14775085.2021.2023364

Nolan, E. (2020) ‘Modifying the Conceptual Model of Site Selection in the Organisation of Association Conferences’, Journal of Convention and Event Tourism, 21(5) pp.438-457, https://doi.org/10.1080/15470148.2020.1810188

Rogers, T. & Wynn-Moylan, P. (2022) Conferences and conventions: a global industry (4th edn). Routledge.

Tan, A.L., Supramaniam, S., Arumugam, V.M. & Ng, S.C. (2024). A Review of Non-Economic Legacies of Business Events, Journal of Convention and Event Tourism, 25(2), pp.116-137, https://doi.org/10.1080/15470148.2023.2297723

Disclaimer
The views and insights expressed in this article are those of the author(s) and reflect their research and professional expertise. They do not represent the views of the Centre for Events & Festivals CIC or its partners.