
THE SPILL-OUT MYTH: RETHINKING VISITOR ENGAGEMENT BEYOND EVENT ZONES
We’ve been planning events as if visitors naturally explore the host city—what if the truth is, they rarely do?
Dr Mike Duignan (University of Paris 1: Pantheon-Sorbonne, France).
EXECUTIVE SUMMARY
Most event visitors stay inside the bubble: Only 7% of people attending the Cambridge Half Marathon ventured beyond the event zone, undermining assumptions about natural economic spill-over.
Containment is by design, not accident: Event zones are spatially and symbolically engineered to keep visitors in—securing the event, but often cutting off local engagement.
Demographics don’t tell the full story: While some patterns (e.g. male visitors, group travellers) correlate with spill-out, qualitative factors like comfort, planning, and purpose are equally critical.
Designing for permeability works: Through better signage, amenities, local integration, and nudging tactics, event organisers can stimulate wider economic and cultural engagement.
Event planning must shift from passive to purposeful: To unlock real local value, organisers must move beyond assumptions and intentionally craft visitor flows—before, during, and after the event.
What if the greatest threat to local economic benefit from events isn’t poor attendance, but good fencing?
On a crisp March morning in Cambridge, more than 10,000 runners gather for one of the UK’s largest half marathons. The city comes alive with athletic energy. Streets are closed. Volunteers line the pavements. Sponsors hand out energy bars and medals. At the heart of it all is Midsummer Common—transformed into a buzzing, self-contained event zone.
And then, by early afternoon, it’s over.
Participants head back to their cars or buses. Spectators drift away. Despite being surrounded by one of Europe’s most iconic university cities—teeming with cafés, museums, and cultural experiences—only 7% of non-local visitors venture beyond the designated event space. The vast majority never even set foot in Cambridge’s historic centre.
INTRODUCTION
This scene isn’t unique to Cambridge. From fan zones to Olympic parks, cities are increasingly organising events into tightly bounded zones—spaces that cluster attention, optimise safety, and deliver branded experiences. But in doing so, they’re creating “bubbles” that disconnect visitors from the destinations meant to benefit.
We tell ourselves events stimulate local economies. But the evidence suggests otherwise. If we want to unlock the real potential of events, we need to burst the bubble—by rethinking how we design, manage, and integrate event zones into the wider urban fabric.
“We tell ourselves events stimulate local economies. But the evidence suggests otherwise.”
THE PROBLEM AND/OR OPPORTUNITY
Too often, events are planned with the assumption that economic and cultural benefits will radiate naturally from their core zones. But as the Cambridge Half Marathon study reveals, this assumption is flawed. The creation of immersive event zones—often designed for safety, experience, and branding—frequently results in the spatial containment of visitors. Rather than spilling out into surrounding districts, most visitors remain confined to a tightly choreographed footprint.
This disconnect poses a serious challenge for host destinations, particularly when events are justified on the grounds of city-wide economic uplift.
Promises made to local businesses, cultural institutions, and policymakers often go unfulfilled, eroding trust in the value of event-led development. Without deliberate strategies to connect event-goers with the broader urban offer, destinations risk reinforcing a pattern of fleeting engagement and missed opportunity.
The opportunity, then, lies in reimagining the role and design of event zones—not as end points, but as launchpads for wider exploration, deeper interaction, and shared value across the city.
WHY DOES THIS MATTER NOW?
In a post-pandemic landscape marked by tighter public budgets, struggling high streets, and growing scrutiny over the value of public events, cities can no longer afford to rely on feel-good assumptions. If events are to justify their cost, they must deliver tangible, distributed benefits—not just good vibes in fenced-in zones.
At the same time, destinations are under pressure to rebuild their visitor economies with smarter, more sustainable strategies. Urban events offer one of the few tools that can drive off-season tourism, foster community pride, and attract diverse audiences. But when their design suppresses local spillover, that potential is squandered.
The Cambridge study lands at a critical moment. It provides data-driven insight into a long-overlooked issue: that event zones, while efficient and immersive, may be structurally at odds with broader destination goals. For city leaders, event organisers, and destination management organisations (DMOs), the message is clear: we need to be more intentional—and more innovative—about how events integrate with place.
The time to act is now, before more events deliver less than promised.
HOW DOES THIS ADD TO WHAT WE ALREADY KNOW?
Conventional wisdom holds that events boost local economies by naturally attracting visitors who explore, spend, and return. This belief underpins funding bids, policy justifications, and media headlines. Yet empirical scrutiny often tells a different story—one where event zones act less as gateways and more as containment areas, limiting wider engagement.
While previous studies have hinted at this dynamic, they’ve often relied on small samples, anecdotal insights, or post-event evaluations lacking spatial or behavioural depth. The Cambridge Half Marathon study decisively counters the “natural spill-out” assumption using robust, longitudinal data (n=6212), and reveals how spatial design, visitor demographics, and organisational choices collectively shape behaviour.
“Economic value isn’t a guaranteed by-product of hosting—it must be actively designed for.”
This work also synthesises and builds upon two fragmented strands of research: behavioural studies of visitor engagement, and spatial critiques of event zoning. By bridging these domains, it shifts the conversation from abstract promise to practical reality—and introduces new frameworks for understanding and influencing how people move, dwell, and spend in host cities.
In doing so, it challenges cities to confront an uncomfortable truth: economic value isn’t a guaranteed by-product of hosting—it must be actively designed for.
WHAT IDEAS DRIVE THIS ARTICLE?
This study combines behavioural insights with spatial analysis to understand how and why visitors engage—or fail to engage—with host destinations beyond event zones. It draws from consumer psychology, urban planning, and event management, weaving together ideas such as containment, dwell time, communitas, and immediate leveraging.
Methodologically, the research adopts a mixed-method, longitudinal approach, analysing data from 6,212 respondents across four years of the Cambridge Half Marathon (2017–2020). Quantitative data identifies statistically significant tripographic and demographic factors affecting spill-out behaviours—such as gender, travel group size, and satisfaction with value and food. Qualitative responses and observational data illuminate deeper motivations and barriers, from exhaustion and wayfinding issues to missed opportunities for local integration.
This dual lens—statistical and narrative—allows for a holistic understanding of visitor behaviour in time and space. It moves the conversation beyond surface metrics of attendance and satisfaction, offering a nuanced view of what actually drives local economic impact.
By focusing on a mid-sized, urban, one-day sporting event, the study offers a scalable and transferable template for rethinking event planning—relevant not just for marathons, but for festivals, fan parks, and mega-events alike.
“It moves the conversation beyond surface metrics of attendance and satisfaction, offering a nuanced view of what actually drives local economic impact.”
Key Arguments
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For decades, event organisers and policymakers have operated under the belief that visitors will naturally extend their experience beyond the event site—strolling into local cafés, browsing independent shops, or soaking up cultural attractions. It’s a comforting narrative, but the Cambridge Half Marathon study soundly debunks it.
Despite the event’s central location and clear access to the city’s iconic heritage sites, less than 8% of non-local visitors ventured beyond the event zone. Instead, most arrived, ran, recovered, and left—all within the carefully bounded footprint of the event. These findings are not an outlier; they mirror patterns seen at Olympic fan zones, music festivals, and sporting events globally, where temporary urban enclosures concentrate visitor attention and restrict movement.
The implications are serious. Cities justify major events on the basis of wide-reaching economic benefits. Yet if the vast majority of visitors don’t move beyond the barricades, those promises ring hollow for local businesses, especially those outside the immediate event zone.
This isn’t just a missed opportunity—it’s a planning failure. Events like the CHM create what Duignan et al. call “cities within cities”—experiential bubbles that override normal urban flows. The event zone becomes the destination. And without deliberate interventions, there is little incentive—or information—pushing visitors to explore further.
Crucially, the data shows that even among first-time visitors, who might be expected to exhibit curiosity, engagement beyond the zone was limited. The myth of automatic spill-out is not only unsubstantiated, it’s actively undermining efforts to use events as tools for distributed place-based development.
To move forward, stakeholders must abandon this passive assumption and adopt a more proactive stance. Visitors don’t spill out unless nudged, guided, or inspired to do so.
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Understanding why some visitors venture beyond event zones while most don’t requires a closer look at who they are, how they travel, and what shapes their choices. The Cambridge study’s strength lies in its ability to statistically dissect these patterns.
The analysis revealed several key predictors of exploratory behaviour. Male visitors were significantly more likely to engage beyond the event zone than female visitors. Those travelling in groups—especially with family or friends—were also more inclined to explore the city, suggesting that collective decision-making encourages broader engagement. Additionally, those who rated the event as good value for money and were satisfied with food and beverage options were more likely to stay longer and move beyond the designated space.
These are not marginal insights. They reveal that simple tweaks in visitor experience—like offering higher quality, better-value food and clearer communication—can have a measurable impact on post-event engagement.
Meanwhile, the qualitative data uncovered deeper behavioural motivations. Visitors who explored often cited a desire to celebrate, unwind, or avoid post-race congestion. Others used the warm-down as an opportunity to walk, stretch, or discover. These were not accidental spill-outs—they were driven by individual preferences and contextual nudges.
On the flip side, exhaustion, discomfort, and poor planning emerged as strong deterrents. Many cited their physical state post-run as the primary reason for not exploring—highlighting how physiological factors can influence economic outcomes. Others simply didn’t know what else was available or felt there was no time to linger. This points to a failure not of interest, but of preparation and facilitation.
What emerges is a clear conclusion: engagement beyond event zones is not random. It’s shaped by a blend of demographic, psychological, and logistical factors. Understanding these dynamics is essential for designing interventions that work. If we want visitors to behave differently, we need to understand what drives—and hinders—their decisions.
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If we treat cities as dynamic systems, then events temporarily rewire how people move through them. Nowhere is this more apparent than in the design and execution of event zones. These are not neutral spaces—they are purpose-built, bounded, and highly curated environments designed to direct behaviour, often with unintended consequences.
At the Cambridge Half Marathon, the event zone at Midsummer Common functioned as a self-contained bubble. It provided everything: start and finish lines, food stalls, medal collection, sponsor activations, toilets, and meet-up points. The result? There was little practical or psychological reason to leave. What’s more, transport and parking were concentrated around the site—funnelling visitors in and out through a single access point.
This concentration is a feature, not a bug. Organisers often design event zones to simplify security, focus crowd management, and ensure commercial exclusivity for sponsors. These zones are immersive, energetic, and convenient. But they’re also isolating. The more effective they are at creating a self-sufficient event experience, the less likely visitors are to interact with the surrounding community.
The physical design is reinforced by symbolic cues—barriers, signage, staff direction—all of which send an implicit message: stay here, this is where the action is. These soft signals shape mental maps of the city, particularly for first-time visitors who often rely on environmental clues to decide where they can (or should) go.
Moreover, the temporal structure of the event discourages linger time. Races start early, and many visitors arrive just in time, perform, and leave. Without dedicated programming before and after the main event, there is little invitation to explore further.
The broader insight is this: spatial and temporal containment is not neutral. It has distributive consequences. It determines which businesses benefit, which neighbourhoods are included, and who feels welcome. Until organisers and city planners treat event design as an exercise in urban inclusion—not just logistics—spill-out will remain the exception, not the rule.
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When visitors do explore beyond the event zone, it’s often because something—or someone—nudged them to. But as the Cambridge study reveals, these nudges are mostly incidental: a sunny day, a missed bus, or the need to warm down. The opportunity lies in converting this serendipity into strategy.
Behavioural economics tells us that small changes in context can lead to big changes in behaviour. Applied to event planning, this means organisers and destination managers can influence visitor choices through intentional design. Yet, in Cambridge, these nudges were minimal and poorly integrated. For example, the CHM’s “unlock discounts” campaign—intended to encourage spending in local businesses—had limited uptake, mostly because it lacked visibility, clarity, and integration into the event journey.
Contrast this with more effective strategies in other events. The London Marathon encourages participants to celebrate in nearby pubs by partnering with local businesses and promoting post-race deals in the race guide and on social media. At the Rio 2016 Olympics, serendipitous engagement emerged through live cultural programming in public transport zones, extending the event experience and drawing visitors into surrounding districts.
In Cambridge, visitors reported wanting to explore—but didn’t know what to do, where to go, or how to fit it in. This is a failure of communication as much as infrastructure. Pre-event packs didn’t highlight cultural routes, nearby landmarks, or tailored itineraries. There was no signage directing foot traffic beyond the event bubble, nor were there “cultural hosts” or volunteers encouraging post-race discovery.
Nudging isn’t about forcing people to act—it’s about making the preferred choice easy, obvious, and rewarding. For example, including curated walking routes from the event zone, timed events post-race, or incentives linked to local landmarks could subtly shift behaviour.
In short: visitors are willing. But willingness without opportunity and guidance leads nowhere. With smart design, nudging can bridge the gap between attendance and engagement, and transform events into real engines of local benefit.
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For decades, city officials and event organisers have clung to a comforting myth: that visitors will naturally spill out from events into surrounding areas, benefiting local businesses and enriching their experience. The Cambridge Half Marathon data shatters this illusion.
Across four years and over 6,000 survey responses, the evidence was clear—just 7.6% of non-local visitors engaged beyond the event zone. Even with a prime location in the heart of the city, the majority of participants arrived, raced, and departed. The anticipated halo effect never materialised.
Why does this assumption persist? Perhaps because it feels intuitive. After all, large crowds create energy, and surely some of that should leak outwards. But this intuition ignores how event structures actually shape behaviour. As shown earlier, spatial containment, lack of information, fatigue, and rigid scheduling combine to stifle exploration.
The danger of the “natural spill-out” myth is that it creates complacency. If organisers and city stakeholders believe benefits will happen automatically, they don’t plan for them. Local businesses are encouraged to prepare for extra trade that never arrives. Residents expect vibrancy and footfall, only to experience disruption and exclusion. This damages trust and undermines long-term support for events.
The Cambridge case is not unique. Studies from Olympic Games, fan zones, and festivals reveal similar patterns. Unless a deliberate and coordinated strategy is in place, most visitors won’t stray far from the event perimeter. And yet, few cities seem to have fully internalised this.
Let’s be clear: the problem isn’t events. It’s the faulty assumptions underpinning how we design and integrate them into city life. The Cambridge Half Marathon shows us that demand for exploration exists—but it needs to be enabled, encouraged, and rewarded.
Discarding the “natural spill-out” narrative is not a loss—it’s a turning point. It invites a more honest, evidence-based approach to event planning. One that treats visitor engagement not as an incidental bonus, but as a measurable outcome that can—and must—be designed into the event from the outset.
A NEW FRAMEWORK: DESIGNING FOR “EVENT ZONE PERMEABILITY”
The evidence from the Cambridge Half Marathon study compels us to abandon the myth of “natural spill-out” and instead approach visitor engagement beyond event zones as a deliberate design challenge. In response, we propose a new integrative model: the Event Zone Permeability (EZP) Framework. This framework brings together the study’s behavioural, organisational, and contextual insights to help event organisers and destination managers design events that invite, enable, and amplify movement beyond the event core.
The EZP Framework is built around three interlocking levers:
2. Create Nudging Moments
Nudges are behavioural prompts that steer people without coercion. In the Cambridge case, serendipitous nudges like hunger or weather worked better than planned initiatives. The challenge is to embed nudging intentionally across the visitor journey.
To create effective nudges:
Curate tailored itineraries in pre-event communication (e.g. “Top 3 places to stretch and snack post-race”).
Use signage and storytelling to connect visitors to nearby sites (“Finish here, discover there”).
Deploy cultural hosts to engage visitors in real time and suggest routes, venues, or experiences.
Use gamification, like digital stamps or rewards for visiting local landmarks or cafes.
1. Reduce Containment
Containment is not just physical—it's psychological. Visitors often perceive event zones as self-contained worlds, especially when surrounded by fencing, barriers, and branded activation zones. While some containment is necessary for safety and logistics, excessive zoning stifles discovery.
To reduce containment:
Loosen physical boundaries with strategic access points leading into local precincts.
Integrate local business into the event zone, allowing a porous flow of products, people, and culture.
Design circular movement routes that lead visitors outward, not just inward and back.
3. Extend Temporal and Experiential Windows
A major constraint on visitor engagement is time. Many CHM runners arrived just before the event and left immediately after. Others cited exhaustion, discomfort, or travel plans. Time is tight, but not immovable.
To stretch temporal and experiential engagement:
Spread activity across the weekend, not just race day.
Offer welcome packs and incentives for early arrival or overnight stays.
Provide post-race comfort infrastructure (e.g. showers, chill-out zones, storage) that allows visitors to decompress before re-engaging.
Host wind-down events (e.g. guided walks, pub socials, gallery discounts) to bridge the race and the city.
Why EZP Works
This framework does not treat engagement as an afterthought. It embeds permeability into event planning from the outset—spatially, behaviourally, and temporally. It also avoids the binary logic of “in-zone vs. out-of-zone.” Instead, it views event engagement as a spectrum of choices that can be gently shaped by thoughtful design.
The EZP Framework is scalable and transferable. Whether applied to a 10,000-person half marathon, a 100,000-strong music festival, or a cultural fair in a small town, its core logic remains the same: reduce containment, nudge smartly, and stretch time.
CONCLUSIONS
From Comforting Myths to Concrete Action
Cities don’t need more assumptions. They need smarter, evidence-based strategies—especially when it comes to leveraging the full value of events. For too long, we’ve trusted the idea that event visitors will spill naturally into surrounding communities, spreading economic and cultural benefits in their wake. The Cambridge Half Marathon study dismantles this belief. With only 7.6% of non-local visitors exploring beyond the event zone, the promise of broad impact remains largely unfulfilled.
This isn’t just a missed opportunity—it’s a policy blind spot. Cities are investing millions into events, often with the explicit goal of boosting local economies. But without targeted design, that spill-out never materialises. Worse, local businesses and communities are left wondering where the crowds—and the promised benefits—actually went.
The good news? Behaviour is not fixed. The same visitors who confined themselves to the event zone were also open to staying longer, eating locally, and even returning in future—when nudged, supported, and invited. The challenge is not one of potential, but of planning.
The Event Zone Permeability Framework offers a practical, forward-thinking response. It rejects passive hope in favour of active design. It empowers organisers and cities to think spatially, behaviourally, and temporally—to reimagine event zones not as isolated bubbles but as gateways to wider destination engagement.
In doing so, we shift from complacency to strategy. From myth to method. From narrowly concentrated impact to shared local value. The time to act is now—and the tools are already in our hands.
“We shift from complacency to strategy. From myth to method. From narrowly concentrated impact to shared local value.”
PRACTICAL ACTIONS
To transform event zones from closed bubbles into open gateways for local engagement, managers and policymakers must act intentionally across three key phases: before, during, and after the event. The following strategies offer a practical blueprint for leveraging events more effectively.
Before the Event: Design for Spill-Out
Map and integrate local assets early
Involve local businesses, cultural venues, and tourism boards in route planning, activation zones, and marketing. Don’t just inform them—co-design with them.Pre-load visitors with purpose
Use pre-registration emails, digital race packs, and apps to share “Top 5 things to do nearby”, special offers, and walking routes. Target first-time visitors and groups with tailored itineraries that match their interests.Segment your visitor base
Understand different audience profiles—runners vs. spectators, locals vs. non-locals, first-timers vs. returnees—and target nudges accordingly.Incentivise early and extended stays
Partner with accommodation providers, cafes, and attractions to offer bundled experiences that extend visits into the night before or day after the event.
During the Event: Make Permeability Easy
Reduce symbolic and physical barriers
Make wayfinding intuitive. Use signage, volunteer ambassadors, and spatial design to encourage movement beyond the core.Build “bridging zones”
Create programming and stalls at the edges of the event site that connect into local business districts—e.g. local food stalls, cultural installations, or live music acts.Support comfort and convenience
Provide post-race showers, secure storage, and rest areas so visitors can clean up and continue exploring. Tired runners in sweaty kit aren’t likely to linger.Leverage dwell time
Offer rewards or perks for staying longer—e.g. discount codes that unlock only after 3pm or social media check-ins that offer small prizes for visiting local landmarks.
After the Event: Sustain the Connection
Use follow-up communications
Send thank-you emails that include destination content and offers (“Enjoyed CHM? Come back this summer for…”).Encourage repeat visitation and advocacy
Share stories and photos of visitors engaging with the city beyond the race—amplify this behaviour as desirable and normal.Evaluate and iterate
Collect data not just on race performance but on visitor movement, spending, and satisfaction across the city. Use this insight to improve.Build cumulative value through a portfolio
Plan events as part of a broader strategy. Use the half marathon as a stepping stone to entice visitors to cultural festivals, markets, or exhibitions in the same year.
Events have immense catalytic potential—but only when designed with permeability in mind. These actions move us from passively hoping for impact to actively engineering it. They transform event zones from destinations into doorways—openings through which communities, visitors, and cities can all gain.
IMPLEMENTATION CHALLENGES
While this study offers clear strategies for making event zones more permeable, there are important limitations and challenges to consider. First, the findings are based on a single event—the Cambridge Half Marathon—within a specific cultural and geographic context. Other events, such as multi-day festivals or mega-sporting spectacles, may exhibit different dynamics of visitor flow and behaviour.
Second, not all visitors want to engage beyond the event zone. Some come strictly for the race or performance, have tight schedules, or face physical exhaustion—factors not easily addressed by policy alone. Behavioural nudges must therefore be complemented by a realistic understanding of visitor motivations and limits.
Third, implementing these strategies demands coordination across fragmented stakeholders—organisers, local authorities, tourism boards, and businesses—who may have divergent priorities and capacities. Building trust and alignment takes time and resources.
Finally, practical interventions (e.g. showers, signage, discount schemes) require funding and political will. In times of tightening public budgets, proving ROI on “softer” interventions becomes critical.
Still, these constraints don’t negate the value of the approach—they simply underscore the need for adaptation, creativity, and ongoing learning.
REFERENCES
See original article for references.
AUTHOR(S)
Professeur des universities, University of Paris 1: Pantheon-Sorbonne (France).
Mike is the Founder and CEO of the Centre for Events and Festivals (CEF); Professeur at the University of Paris 1: Pantheon-Sorbonne; and the Editor-in-Chief of Event Management Journal - the leading academic journal for the study and analysis of events and festivals, founded in 1993, and based in New York (USA). He is also the Editor of Routledge’s book series: ‘How Events Transform Society’. Previously, Mike has been Director of Research, Intelligence and Education at Trivandi; Associate Professor at the University of Central Florida (USA) and Head of Department and Reader at the University of Surrey, where he was also the Director of the UK Olympic Studies Centre - the #1 UK, European and USA universities for the study of events and festivals. For the past 15 years, Mike has been researching, analysing, commentating, writing, publishing, and teaching on the economics and social impacts of staging major events, with the view to improve delivery and leave a sustainable legacy for the communities, people and places that play host. All Mike’s work is available at: www.MikeDuignan.com.
Disclaimer
The views and insights expressed in this article are those of the author(s) and reflect their research and professional expertise. They do not represent the views of the Centre for Events & Festivals CIC or its partners.